Effective Date: August 18, 2026

At Aloha Scents LLC, we are committed to processing and shipping your fragrance order safely and efficiently. Because our business is located in Hawaii, certain shipments may require additional transportation time and may be subject to carrier and hazardous-material restrictions.

This Shipping Policy explains how we process, ship, and deliver orders placed through the Aloha Scents website.

​

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or holidays will generally begin processing on the next business day.

During periods of unusually high order volume, major sales, holidays, severe weather, or other circumstances beyond our reasonable control, processing may take longer.

If there is a significant delay in processing your order, we will make reasonable efforts to notify you.

2. Business Days

For purposes of this policy, business days generally mean Monday through Friday, excluding federal holidays and other days when our shipping operations are closed.

Shipping carriers may have different operating schedules.

3. Shipping From Hawaii

Aloha Scents LLC is located in the State of Hawaii.

Orders shipped from Hawaii may require additional transportation time compared with shipments originating on the U.S. mainland.

Certain fragrance products may also be subject to carrier restrictions because many perfumes and colognes contain alcohol and may be classified as regulated or hazardous materials for transportation purposes.

We will select an appropriate shipping method based on the product, destination, and carrier requirements.

4. Shipping Methods

Available shipping methods and estimated delivery times will be displayed during checkout whenever possible.

Depending on the destination and product, available services may include:

• USPS;

• UPS;

• FedEx;

• Other commercial carriers; or

• Other transportation services selected by Aloha Scents LLC.

Shipping options may vary based on destination, product type, package size, weight, and applicable carrier restrictions.

5. Estimated Delivery Times

Estimated delivery times are provided for convenience and are not guaranteed unless expressly stated otherwise.

Estimated delivery times begin after the order has been processed and shipped.

Actual delivery times may vary because of:

• Carrier delays;

• Weather;

• Hurricanes or tropical storms;

• Natural disasters;

• Flight cancellations;

• Transportation interruptions;

• Holidays;

• High shipping volume;

• Customs processing;

• Incorrect addresses;

• Security inspections;

• Carrier restrictions; or

• Other circumstances beyond our reasonable control.

6. Shipping Rates

Shipping charges will generally be calculated and displayed during checkout based on factors such as:

• Destination;

• Package weight;

• Package dimensions;

• Shipping method;

• Number of products;

• Carrier requirements; and

• Applicable shipping restrictions.

Aloha Scents LLC reserves the right to modify shipping rates at any time. The shipping charge displayed at checkout will generally apply to the order.

7. Free Shipping

From time to time, Aloha Scents LLC may offer free shipping promotions.

Free-shipping offers may be subject to:

• Minimum purchase requirements;

• Specific products;

• Specific destinations;

• Promotional periods;

• Exclusions; or

• Other conditions.

The specific terms of a free-shipping promotion will be displayed with the applicable offer.

Free shipping does not necessarily mean that all shipping methods are available at no charge.

8. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please carefully verify your address before submitting your order.

Aloha Scents LLC is not responsible for delays, returned packages, additional shipping charges, or delivery problems caused by:

• Incorrect addresses;

• Incomplete addresses;

• Missing apartment or unit numbers;

• Incorrect ZIP codes;

• Incorrect recipient names; or

• Other inaccurate information supplied by the customer.

9. Changes to Shipping Addresses

If you need to change your shipping address after placing an order, contact Aloha Scents LLC as soon as possible.

We cannot guarantee that an address change can be made after an order has been processed or shipped.

Once a package has entered the carrier’s system, address changes may be subject to the carrier’s policies and additional charges.

10. Order Tracking

When tracking information is available, it will generally be provided to the customer by email or through the customer’s account.

Tracking information may not become active immediately after a shipping label is created.

Customers should allow reasonable time for the carrier to receive and scan the package.

11. Carrier Delays

Aloha Scents LLC is not responsible for delays caused by a shipping carrier after the package has been transferred to the carrier.

This may include delays caused by:

• Weather;

• Mechanical problems;

• Transportation disruptions;

• Staffing issues;

• Holidays;

• High package volume;

• Natural disasters;

• Security issues; or

• Other carrier-related circumstances.

We will make reasonable efforts to assist customers in obtaining information from the carrier when appropriate.

12. Hawaii Weather and Natural Disasters

Because Aloha Scents LLC operates in Hawaii, shipments may occasionally be affected by:

• Hurricanes;

• Tropical storms;

• Heavy rain;

• Flooding;

• High surf;

• Volcanic activity;

• Earthquakes;

• Wildfires;

• Airport disruptions;

• Port disruptions; or

• Other natural events.

During such events, shipping and delivery times may be significantly extended.

The safety of customers, employees, carriers, and communities takes priority over shipping speed.

13. Fragrance and Hazardous-Material Restrictions

Many perfumes, colognes, and fragrance products contain alcohol and may be subject to transportation restrictions.

Some fragrance products may be classified as hazardous materials or dangerous goods for transportation purposes.

Accordingly:

• Certain products may have limited shipping options;

• Certain carriers may not accept particular products;

• Certain destinations may be unavailable;

• Air transportation may be restricted;

• Shipping methods may be changed after an order is placed; and

• An order may occasionally need to be cancelled if lawful transportation is unavailable.

Aloha Scents LLC will comply with applicable carrier and transportation requirements.

14. Shipping Restrictions

Aloha Scents LLC reserves the right to restrict or refuse shipment to certain destinations when required by:

• Federal law;

• State law;

• Local law;

• Carrier policies;

• Transportation regulations;

• Customs requirements;

• Safety requirements; or

• Other applicable regulations.

If we cannot legally or reasonably ship a product to your destination, we may cancel the affected order and provide an appropriate refund.

15. U.S. Mainland Orders

We ship eligible products to many locations within the United States.

Because orders originate in Hawaii, delivery to the U.S. mainland may require additional transportation time compared with shipments originating from mainland fulfillment centers.

Actual availability and shipping methods will be displayed during checkout when possible.

16. Alaska, Hawaii, U.S. Territories, and Remote Locations

Shipping availability and costs may differ for:

• Alaska;

• Hawaii;

• Puerto Rico;

• Guam;

• U.S. Virgin Islands;

• American Samoa;

• Northern Mariana Islands; and

• Other remote or non-mainland destinations.

Certain fragrance products may not be eligible for shipment to every destination.

Additional shipping charges or longer delivery times may apply.

17. International Shipping

If Aloha Scents LLC offers international shipping, international orders may be subject to additional requirements.

Customers are responsible for complying with applicable laws and regulations in the destination country.

International shipments may be subject to:

• Customs duties;

• Import taxes;

• VAT;

• Brokerage fees;

• Customs clearance fees;

• Import restrictions;

• Product restrictions;

• Carrier restrictions; or

• Other government charges.

Unless specifically stated otherwise, these charges are the responsibility of the customer.

Aloha Scents LLC does not guarantee that a product will be permitted into a particular country.

18. Customs Delays and Seizures

For international orders, Aloha Scents LLC is not responsible for delays caused by customs authorities.

If a shipment is refused, delayed, confiscated, returned, or destroyed by customs because the product is prohibited or restricted in the destination country, the customer may be responsible for any resulting costs, subject to applicable law.

19. Delivered Packages

Once the carrier’s tracking system confirms delivery to the shipping address provided by the customer, the package is generally considered delivered.

If you cannot locate a package marked as delivered, please check:

• Your front door;

• Side or rear entrances;

• Mailbox;

• Parcel locker;

• Building management or mailroom;

• Household members;

• Neighbors; and

• Other designated delivery locations.

You should also contact the shipping carrier promptly.

Aloha Scents LLC may assist with a carrier investigation where appropriate.

20. Lost Packages

If tracking indicates that a package is lost or has not been delivered within a reasonable period, contact Aloha Scents LLC.

We may work with the carrier to investigate the shipment.

Depending on the circumstances and the carrier’s determination, Aloha Scents LLC may provide an appropriate resolution, which may include:

• Replacement merchandise;

• Refund;

• Store credit; or

• Other appropriate remedy.

21. Stolen Packages

Aloha Scents LLC is generally not responsible for packages that are confirmed by the carrier as delivered but are subsequently stolen from the delivery location.

Customers should consider using:

• A secure delivery location;

• A signature-required service when available;

• A parcel locker;

• A business address; or

• Another secure delivery location.

If you believe your package was stolen, we recommend contacting the carrier and, where appropriate, local law enforcement.

22. Damaged Packages

Please inspect your package promptly after delivery.

If your order arrives damaged, contact Aloha Scents LLC as soon as reasonably possible, preferably within 7 days of delivery.

Please provide:

• Order number;

• Customer name;

• Description of the damage;

• Photographs of the shipping box;

• Photographs of the shipping label;

• Photographs of the damaged product; and

• Any other information reasonably requested.

Please retain the original packaging until the matter has been resolved.

23. Incorrect or Missing Products

If you receive the wrong product or an item is missing from your order, contact us promptly.

We may request photographs, order information, and other documentation to investigate the issue.

If Aloha Scents LLC made an error in fulfilling your order, we will work with you to provide an appropriate remedy.

24. Multiple Shipments

An order containing multiple products may occasionally be shipped in separate packages.

If your order arrives in multiple shipments, you may receive multiple tracking numbers.

You will generally not be charged additional shipping simply because we divide an order into multiple shipments unless the additional charge was disclosed or agreed upon.

25. Pre-Orders and Backorders

If Aloha Scents LLC offers pre-orders or backordered products, the expected shipping date will be provided when available.

Pre-order and backorder dates are estimates and may change because of manufacturer, supplier, transportation, or inventory delays.

If an order contains both in-stock and pre-order/backordered products, we may ship the products separately or hold the entire order until all products are available, depending on the circumstances and the shipping option selected.

26. Order Cancellation Before Shipment

If you wish to cancel an order, contact Aloha Scents LLC as soon as possible.

We will attempt to accommodate cancellation requests received before the order has been processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible and the customer may need to follow our Return & Refund Policy.

27. Shipping Insurance

When shipping insurance is available or included, claims may be subject to the terms and requirements of the applicable carrier or insurance provider.

Aloha Scents LLC may request information or documentation necessary to submit a claim.

28. Shipping Address Privacy

Shipping information is used to process and deliver your order and may be shared with shipping carriers, fulfillment providers, payment processors, and other service providers as reasonably necessary to complete your transaction.

Additional information regarding the handling of personal information is provided in our Privacy Policy.

29. Force Majeure

Aloha Scents LLC shall not be responsible for shipping delays or failure to deliver caused by circumstances beyond our reasonable control.

These circumstances may include:

• Hurricanes;

• Tropical storms;

• Flooding;

• Wildfires;

• Earthquakes;

• Volcanic activity;

• Severe weather;

• Airport or port closures;

• Transportation interruptions;

• Carrier disruptions;

• Government actions;

• Public emergencies;

• Labor disputes;

• Power outages;

• Supplier disruptions; or

• Other events beyond our reasonable control.

30. Shipping Policy Changes

Aloha Scents LLC reserves the right to modify this Shipping Policy at any time.

Changes will be posted on our website with a revised Effective Date.

The version of the policy in effect at the time of your purchase will generally apply to that order, subject to applicable law.

31. Contact Us

If you have questions regarding shipping, tracking, delivery, damaged packages, or other shipping matters, please contact:

Aloha Scents LLC
Hawaii, United States

Dustin@alohascents.net

424-229-2170

​

When contacting us about an order, please provide your order number so that we can assist you more quickly.Last Updated: August 18, 2026