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1. Our Return Policy

Unless otherwise stated on the product page, eligible products may be returned within 30 days of delivery.

To be eligible for a return, the product must generally be:

• Unused;

• Unopened;

• Unworn;

• In its original manufacturer packaging;

• In resalable condition;

• Complete with all original boxes, inserts, accessories, and materials; and

• Accompanied by proof of purchase or order information.

Because fragrances are personal-use products, opened, sprayed, tested, partially used, or otherwise used fragrances generally cannot be returned for a change of mind or preference.

Nothing in this policy is intended to restrict rights or remedies that cannot legally be waived under applicable law.

2. Fragrance Returns

We understand that fragrance is highly personal and that a scent may smell different from what you expected.

Unfortunately, we cannot accept returns solely because:

• You do not like the fragrance;

• The fragrance smells different on your skin;

• The fragrance does not last as long as expected;

• The fragrance has less projection than expected;

• The fragrance smells different from another fragrance;

• You changed your mind after opening the product;

• You purchased the wrong fragrance; or

• The fragrance is not what you expected based on fragrance notes or descriptions.

Please do not open or spray a fragrance if you are uncertain whether you want to keep it.

Once a fragrance bottle has been opened or sprayed, it generally cannot be returned for a refund.

3. Sealed Products

Unopened and factory-sealed fragrance products may generally be returned within 30 days of delivery, subject to the requirements of this policy.

The product must remain in its original condition and packaging.

If the manufacturer’s cellophane, seal, box, bottle, label, or other packaging has been opened, removed, damaged, or altered, the product may no longer qualify for a return.

4. Opened or Used Products

For health, safety, quality-control, and resale reasons, Aloha Scents LLC generally does not accept returns of fragrances or other personal-use products that have been:

• Opened;

• Sprayed;

• Tested;

• Worn;

• Partially used;

• Altered;

• Damaged by the customer; or

• Removed from their original sealed packaging.

This restriction does not apply where applicable law requires a return, refund, replacement, or other remedy.

5. Damaged Products

If your order arrives damaged, please contact us as soon as reasonably possible, preferably within 7 days of delivery.

Please provide:

• Your order number;

• Your name;

• A description of the damage;

• Photographs of the damaged product;

• Photographs of the shipping box;

• Photographs of the shipping label; and

• Any other information reasonably requested by Aloha Scents LLC.

Do not discard the damaged product or packaging until we have completed our investigation unless instructed otherwise.

Depending on the circumstances, we may provide:

• A replacement;

• A refund;

• Store credit; or

• Another appropriate remedy.

6. Incorrect Product

If you receive a product that is different from what you ordered, please contact us as soon as reasonably possible, preferably within 7 days of delivery.

We may request photographs and order information to verify the issue.

If Aloha Scents LLC made an error in fulfilling your order, we will work with you to provide an appropriate remedy, which may include:

• Sending the correct product;

• Providing a replacement;

• Providing a refund; or

• Providing store credit.

If we require the incorrect item to be returned, we will provide return instructions.

7. Missing Items

If an item appears to be missing from your shipment, please contact us as soon as possible after receiving your order.

We may review:

• Your order;

• Packing records;

• Shipping records;

• Package weight;

• Carrier information; and

• Other relevant information.

If we determine that an item was accidentally omitted, we will work with you to provide an appropriate remedy.

8. Return Authorization

Do not send a return to Aloha Scents LLC without receiving return instructions first.

Customers should contact us before returning an item.

Unauthorized returns may be delayed or may not be accepted.

Once your return request has been reviewed, we will provide instructions regarding where and how the item should be returned.

9. Return Shipping

For a return based solely on customer preference or a change of mind, the customer is generally responsible for return shipping costs.

Return shipping charges are generally non-refundable.

If the return is the result of an error by Aloha Scents LLC, such as shipping the wrong product, or if the product arrives damaged or defective, Aloha Scents LLC may provide return-shipping assistance or reimbursement as appropriate.

Return-shipping arrangements will be determined on a case-by-case basis.

10. Original Shipping Charges

Original shipping charges are generally non-refundable for customer-requested returns.

If an order is returned because of an error attributable to Aloha Scents LLC, or where required by applicable law, the treatment of shipping charges will be determined accordingly.

11. Refunds

Once an eligible return is received and inspected, Aloha Scents LLC will determine whether the product qualifies for a refund.

If approved, the refund will generally be issued to the original payment method.

Please allow reasonable processing time for the refund to appear in your account.

The time required for a refund to appear may vary depending on your bank, credit-card company, payment processor, or other financial institution.

12. Refund Amount

Approved refunds will generally be for the purchase price of the returned merchandise.

Refunds may not include:

• Original shipping charges;

• Return shipping charges;

• Rush shipping charges;

• Special handling charges; or

• Other non-refundable fees,

except where required by applicable law or where the return resulted from an error by Aloha Scents LLC.

13. Partial Refunds

In certain circumstances, Aloha Scents LLC may issue a partial refund when permitted by applicable law.

Examples may include an item that has been returned in a condition that does not meet the requirements of this policy but where a partial refund is appropriate.

Any reduction in a refund will be determined based on the condition of the merchandise and applicable law.

14. Exchanges

Aloha Scents LLC may offer exchanges for eligible unopened products, subject to product availability.

Because fragrance inventory changes frequently, we cannot guarantee that a requested replacement will be available.

If the requested replacement is unavailable, we may offer:

• A refund;

• Store credit; or

• Another available product of comparable value.

15. Final Sale Items

Products identified as Final Sale at the time of purchase are generally not eligible for return or exchange except where required by applicable law.

Final Sale status will be clearly identified on the applicable product page or at checkout whenever applicable.

Examples may include certain:

• Clearance items;

• Closeout products;

• Promotional products;

• Discontinued products;

• Special-order products; or

• Other products specifically identified as Final Sale.

16. Testers

Unless otherwise stated on the product page, fragrance testers are generally considered final sale and are not eligible for return because of fragrance preference.

If a tester arrives damaged, defective, or materially different from what was ordered, please contact us promptly.

Any rights that cannot legally be waived remain unaffected.

17. Samples and Discovery Sets

Due to their nature, individual samples and opened discovery sets are generally not eligible for return because of fragrance preference.

If a sample or discovery product arrives damaged, defective, or incorrect, contact Aloha Scents LLC so we can review the issue.

18. Gift Purchases

If you are purchasing a fragrance as a gift, please make sure you are confident in the product selection before opening the package.

The standard return requirements apply to gift purchases.

Refunds will generally be issued to the original purchaser and original payment method unless otherwise required or agreed upon.

19. Products Purchased as Gifts

If a gift recipient would like to return an eligible unopened product, the original purchaser may be required to initiate the return.

Where appropriate, Aloha Scents LLC may provide store credit to the gift recipient instead of refunding the original payment method.

20. Lost or Stolen Packages

Aloha Scents LLC is not responsible for packages confirmed by the shipping carrier as delivered to the address provided by the customer.

Customers are responsible for providing a secure delivery location.

If your tracking information shows that a package was delivered but you cannot locate it, please first check:

• Your mailbox;

• Front door;

• Side or back entrance;

• Building management or mailroom;

• Household members;

• Neighbors; and

• Any designated delivery location.

You should also contact the shipping carrier to initiate an investigation.

Aloha Scents LLC may assist with carrier inquiries where appropriate.

21. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an order is returned because the customer entered an incorrect or incomplete address, the customer may be responsible for additional shipping costs.

If the product is returned to Aloha Scents LLC in resalable condition, we may offer reshipment, store credit, or a refund, subject to applicable law and any applicable shipping charges.

22. International and Certain U.S. Shipments

Certain fragrance products may be subject to transportation, carrier, customs, import, export, or other restrictions.

Aloha Scents LLC reserves the right to restrict shipping to certain destinations or cancel an order when shipment is not permitted or reasonably practicable.

Customers are responsible for complying with applicable laws and regulations in their destination jurisdiction.

23. Return Inspection

Returned merchandise will be inspected before a refund, exchange, or store credit is approved.

We reserve the right to deny a return that does not satisfy the requirements of this policy, except where applicable law requires otherwise.

Examples include merchandise that is:

• Used;

• Sprayed;

• Opened;

• Damaged;

• Altered;

• Missing components;

• Missing original packaging; or

• Otherwise not in resalable condition.

24. Fraudulent or Abusive Returns

Aloha Scents LLC reserves the right to investigate suspected return fraud or abuse.

Examples may include:

• Returning products that were not purchased from Aloha Scents LLC;

• Returning used products while claiming they are unopened;

• Repeatedly returning merchandise outside the applicable return period;

• Returning counterfeit or substituted merchandise;

• Providing false information;

• Filing fraudulent claims; or

• Other conduct intended to obtain an improper refund or replacement.

Where permitted by law, Aloha Scents LLC may refuse future transactions or returns involving suspected fraudulent activity.

25. Chargebacks and Payment Disputes

Before initiating a payment dispute or chargeback, we encourage customers to contact Aloha Scents LLC so that we can attempt to resolve the issue.

Nothing in this policy prevents a customer from exercising rights provided by applicable law or by the customer’s payment provider.

26. Hawaii Consumer Rights

Aloha Scents LLC is located in Hawaii and seeks to comply with applicable Hawaii consumer-protection laws.

Nothing in this Return & Refund Policy is intended to waive, restrict, or eliminate a consumer right or remedy that cannot legally be waived.

Hawaii law includes specific provisions concerning merchandise return policies and refunds. Where applicable law provides a customer with rights greater than those stated in this policy, the applicable law will control.

27. Changes to This Policy

Aloha Scents LLC reserves the right to modify this Return & Refund Policy from time to time.

The updated policy will be posted on our website with a revised Effective Date.

Changes will apply prospectively to purchases made after the revised policy becomes effective, unless otherwise required by law.

28. Contact Us

If you have questions regarding a return, refund, exchange, damaged product, incorrect order, or other customer-service matter, please contact:

Aloha Scents LLC
Hawaii, United States

424-229-2170

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Please include your order number when contacting us regarding an existing purchase.

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Last Updated: August 18, 2026

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QUICK RETURN SUMMARY

Eligible for Return

• Factory-sealed fragrances

• Unopened products

• Unused products

• Products returned within the applicable return period

• Products accompanied by proof of purchase

Generally Not Eligible for Return

• Opened fragrances

• Sprayed or used fragrances

• Partially used products

• Damaged products caused by the customer

• Products missing original packaging

• Final Sale products

• Certain testers or samples

Damaged or Incorrect Orders

Contact Aloha Scents LLC promptly after delivery. We may request photographs and other information to verify the claim.

Important: Nothing in this policy is intended to limit any consumer rights or remedies that cannot legally be waived under applicable federal or Hawaii law.